Refund policy

We want you to feel completely confident trying Partner in Time. If something isn’t right, we’ll do our best to make it easy.

30-Day Change of Mind Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a standard return, your item must be:

  • In the same condition that you received it

  • Unopened and unused

  • With original seals, labels, and packaging intact

  • Accompanied by a receipt or proof of purchase

For safety and quality reasons, we generally cannot accept opened supplements as a change-of-mind return. Opened products may instead be covered under our 100-Day Money Back Guarantee below (for first-time purchases).

To start a return, email us at contact@trypartnerintime.com with your order number and the product you’d like to return.
Once your return is approved, we’ll send you:

  • A return shipping label (if applicable), and

  • Instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at contact@trypartnerintime.com

100-Day Money Back Guarantee (First Orders Only)

We want you to genuinely experience the benefits of our formulas. If your first-time purchase of any product isn’t right for you, it’s covered by our 100-Day Money Back Guarantee.

This guarantee:

  • Applies to your first order of each product only

  • Can be used once per product

  • Covers opened and used products (first purchase only)

  • Does not apply to bundles or repeat purchases of the same item

To make a claim, email contact@trypartnerintime.com with:

  • Your name

  • Order number

  • The product you’d like refunded

  • A brief note on your experience

We’ll confirm eligibility and advise whether the product needs to be returned or whether we can process your refund without a physical return.

 

Damaged, Leaking, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the item and packaging

  • A short explanation of the issue

We’ll replace or refund the affected item as quickly as possible.

Non-Returnable Items

For safety and hygiene reasons, we are unable to accept returns for:

  • Opened supplements (unless covered by the 100-Day Guarantee)

  • Products purchased on sale or clearance

  • Gift cards

  • Items returned outside the stated timeframes

  • Products not purchased directly from our official website

If you’re unsure, reach out before returning anything.

 

EU 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may cancel your order within 14 days of delivery for any reason.

Products must be:

  • Unopened

  • Unused

  • In original packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return (if required), we’ll notify you of approval.

If approved:

  • Refunds are issued to your original payment method

  • Processing may take up to 10 business days, depending on your bank

If more than 15 business days have passed since your refund was approved, please contact us at contact@trypartnerintime.com